We ship based on date needed, we are currently taking orders for December 15th & beyond. We also provide digital files, templates, classes, paper & starter kits. Items that are not custom will ship within 3-5 business days.

Our Policies

Shipping Policy:

We are not responsible for damages incurred during shipping. Any damage claims would have to be made with the shipping carrier. 

We are not responsible for delays in shipping caused by the carrier. 

All orders are shipped with USPS Priority mail or UPS, a tracking number is always provided once the order ships.

Returns:

Due to the custom nature of our products, we do not accept returns or cancellations. If your plans change, and you need to change the theme or items in your order, you may do that if your order has not been started yet.

 

Custom Orders:

When placing an order for custom items provide the date the order is needed. The date needed should not be the date of the event. If the date provided is the same day as the event we are not responsible if your items do not arrive in time for your event. 

For orders of $300+ we will require a contract be signed by the purchaser. 

For orders of $300+ we will require ID and matching credit/debit card to be submitted at our discretion. This is in an effort to combat fraudulent orders. Alternatively, the order can be paid via Zelle. Please email us if you would like to pay via Zelle.

 

 

Proof & Approval Policy:

PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC. 

We always send a proof for approval prior to printing an order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font choice are minor changes. Major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 72 hours for approval, once 72 hours has passed the order will be shipped as is. 

 

Chargebacks:

Please reach out to us via email for any issues with your order. Our goal is to amicably resolve all customer issues. If you decides to file a chargeback with your bank, you will no longer be able to shop with Jazz N Jay Creations. Any future orders will be cancelled. Any fraudulent chargebacks will result in legal action. 

 

Please feel free to reach out with any questions or concerns with your order.

Info@jazznjaycreations.com